ensuring transparency gives them a number of benefits, such as the ability to focus on value, experiment, improve and quickly react to new knowledge. in 2017 the account management team decided to give scrum a try. for the next iteration, we had improved our backlog and added some experiments to run. as opposed to software development, the sales team had no physical product to show and get a feedback on at the end of an iteration. one of the side effects of our experiments was a change to salaries. as a result of this, after a year of experiments, we’ve slowly moved people from the sales team to other groups, including customer support and decided to try scrum there as well.
using scrum in customer support gave the team ownership of planned and performed work by reducing managerial control and increasing transparency. with the previous history of scrum usage, the new team decided to use scrum as well and joined customer support bi-weekly reviews. first, the team was overloaded with requests, which was leading to burnout of employees and high rotation in the team. each sprint the team selected a couple of important items to be done. the practices of working in pairs and having a “no ticket day” policy have propagated to most of the other non-it teams in the organization. the customer support team is invited by it teams for planning and is involved in the daily work of the software development group. tomasz loves to learn and share his knowledge.
agile in the software development comes in form of many approaches and practices, but it’s primarily a mindset that needs to be adopted. a good example of this is the backlog. that way, agile project management can be used to prioritize and focus on value when a product or a service is being developed. this culture can be applied to a wide variety of non-software projects. on the other hand, agile focuses on cross-functional and self-organizing teams that will communicate and collaborate, in order to deliver a working product. that way, agile project management can foster a culture where collaboration and free flow of information is at the main focus. in other words, it’s a retrospective point of view that allows future strategies to improve by looking back on the previous ones.
that way, each new project is different and slightly better than the previous one. the fact of the matter is that agile is designed to tackle the uncertainty and extreme dynamics of the market. in other words, it allows projects to quickly, easily and efficiently adapt to any changes on the market. agile project management eliminates the high-risk scenario of uncertainty and allows projects to adapt to any changes by refining the design as many times as needed. this feedback is collected both in a structured and unstructured way, throughout the project. whether it’s a customer, client or any other stakeholder feedback, this can ensure the focus remains on delivering value to the end-user, regardless of the nature of the project. adopting agile in a non-software environment takes both the time and proper planning.
scrum is widely used in software development. however more and more non- technical teams are experimenting with agile project management, although originally intended for software development in uncertain and dynamic environments, can also be used for non-software projects such as manufacturing, support, marketing or supply chain management. some people even use personal scrum to improve their private lives. can agile and scrum be applied to non-software teams? dzmitry hryb – – 0 comments. can agile and, scrum for non technical teams, scrum for non technical teams, agile process non software, kanban board for non software, benefits of agile project management in a non software development context.
research and identify viable markets, technologies, and product capabilities; develop products and enhancements; release products and enhancements, as frequently as many times per day; develop and sustain cloud (online, secure, on-demand) and other operational environments for product use; and, the scrum framwork can be a challenge in non-software projects. in this blog, consultant phil while the software development benefits of scrum are pretty obvious (producing better software faster, improving user, agile in non-software and multidisciplinary environments, agile for non-it practitioners, definition of done for non software product, applying agile to business, what agile principles can be applied to all types of projects, how to apply agile methodology, agile in non tech, scrum outside of software development
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